Phase 3: Implementation
After we settled on a solution that focused on integrated scheduling and providing resources to UW students,
we moved forward with creating a mobile interface called HuskyCare.
We conducted 3 usability tests to understand how our users would interact with the app. We asked our users to talk out loud while they completed three in-app tasks. During the tests, we took notes on users behavior and screen recorded their interactions with the app to gain qualitative data on how long it took them to complete each task. Additionally, after the tasks were completed we asked a series of qualitative and quantitative research questions about their experience with the tasks.
After deciding on our final design solution, our team created an information architecture diagram to help us define the structure for the HuskyCare interface. Creating the information architecture diagram allowed us to plan out the different features of the mobile app, based on our storyboards, user flows, and overall research findings.
During the implementation stage, our team heavily relied on the organized information architecture.
Information Architecture
We created an app. Why?
While many people still prefer paper planners or scheduling, most medical scheduling and databases are digital. Additionally, many students schedules, including those provided by the University of Washington.
During concept testing, we specifically asked users if they would prefer a website or app. Our users overwhelming preferred an app as it increased feelings of privacy.
Profile
Insurance
Personal Info (username/password)
User Calendar
Appointments
Upcoming Appointments
Additional Resources
Mental Health Services
Recommended Tasks
Free Appointments
Free Appointments
Vaccinations
Pharmacy/ Prescriptions
Home
Scheduling
Appt. type
Annual Checkup
Physical Therapy/ Sports Med
Lab/Radiology
Calendar
Provider Information
Reproductive health
Mental Health
Help
FAQs
Appointment FAQs
Insurance FAQs
Privacy FAQs
Medical Emergency Hotline
Poison Hotline
Mental Health Crisis Hotline
Sexual Harassment Hotline
LGBTQ+ Support Hotline
Urgent Care
Vaccinations
Emergency Hotlines
Login (NetID)
One of the largest complaints from our users during usability testing was that the categories underneath ‘Services’ were too vague. Additionally, users struggled during our second task, with where to find the ‘Prescriptions’ section.
Using this feedback, we replaced the services section on the home screen with the Prescriptions Button and added an Emergency Hotlines button to the home page so that these resources would be easily accessible. Additionally, we included news an updates related from the Husky Health Center to inform students of potential closures, changes in hours of operations, or health reminders such as seasonal vaccinations.
My Prescriptions
Emergency Hotlines
News & Updates
Upcoming
No Upcoming Appointments
Schedule a New Appointment
On July 1st, 2024, the Hall Health Center clinic became the Husky Health Center. Read the press release to learn more.
NAME CHANGE
HuskyCare
Did you know that 50% of people who get the flu don’t show any signs or symptoms, but are still contagious?
Learn about how to get your flu shot here.
FLU SHOTS ARE HERE
Home Page of Prototype
Post-Usability Test
HuskyCare
Mental Health
Medical
Dental
Livewell
Safety
Services
Upcoming
No Upcoming Appointments
Schedule a New Appointment
Home Page of Prototype
Pre-Usability Test
Usability Testing
While we developed many potential features we wanted to include in this app, due to our limited time frame we fully prototyped 3 main tasks.
How do we integrate student schedules with appointment availability so that they can schedule appointments online quickly?
Appointment Scheduling
How do we make it easy for students to schedule their prescriptions for pickup?
Refilling Prescriptions
How do we share additional information about the variety of services available at UW?
Accessing Additional Info
Appointment Scheduling
We implemented both a “List View’ and ‘Calendar View’ to provide users with two potential.
The list view shows the next available appointments which allows users to while the calendar view allows users to easily book further in advance
We added a visual schedule to show users how the appointment they selected fits into their schedule.
MAJOR CHANGES
Expanded Hamburger Menu
Pre-Usability Test
Expanded Hamburger Menu
Post-Usability Test
Refilling Prescriptions
On the home screen, we added a feature to allow users to access information regarding their current prescriptions.
From there, the user can either request a refill for their prescription or schedule an appointment to inquire with a pharmacist.
After the user confirms their refill, they will be notified that their request has been placed.
We implemented a “status” feature on the home page, where the user can check the status of their requested prescription.
Accessing Information
The “Frequently Asked Questions” page can be accessed by clicking on the hamburger menu.
The FAQs page is listed on this menu, along with other features that the user may need.
The FAQs page contains a filter feature, where the user can click on a keyword depending on their needs.
Each FAQ contains a dropdown, to access the relevant information and any necessary links.
After conducting our usability tests on our mid fidelity prototype, we implemented the feedback into our high fidelity prototype
Final Prototype
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Husky
Care