Phase 2: Ideation
Based on the the pain points we identified during user research, we began brainstorming potential solutions.
Each of us developed 3 strong solutions to share with the rest of the team.
Solution 1: Integrated Scheduling
Solution #3: Prescription Lockers
Solution 2: Appointment Chatbot
After our individual brainstorming sessions, we came together to share our ideas. From this session, we combined and fleshed out our potential solutions, narrowing them to three solutions that we believed had the most potential.
To reduce the mental load of appointment scheduling for students, we wanted to integrate students’ schedules with the available appointments at the Husky Health Center. This would allow students’ to quickly book appointments online by only recommending options that fit within their busy schedules.
Hold times, confusion around insurance, and difficulties scheduling made it increasingly frustrating and time consuming for students to prioritize their healthcare. This solution aims to eliminate these struggles by providing an interactive bot that can easily answer questions and schedule appointments at any time that is convenient for the patients. It additionally eliminates the need to wait to speak with a representative or call multiple providers.
Final Solution
After our team consulted with experienced designers from the industry during a review session, we all agreed that creating a mobile interface with integrated scheduling, resources, and a feature to pick up prescription refills was the most promising idea.
Our rationale is based off the three following reasons:
The mobile app offered the most opportunity to help students feel more supported, by providing resources for managing health, calling hotlines, and obtaining information about immunizations.
The mobile app emphasizes convenience. We want to empower students and help them feel more in control of their health. This solution enables students to not only schedule appointments with a provider using the integrated scheduling feature, but to also easily schedule prescription refills and pickups.
Lastly, the mobile app idea was the most comprehensive, allowing our team to incorporate various features into one solution: scheduling, prescription pick-up, and resources focused on health.
Picking up prescriptions from a pharmacy often takes time, especially when one has to wait in line and consult the pharmacist before obtaining their prescription. Prescription lockers make this process easier by giving students the ability to pickup their prescription any time during the day (when Husky Health is open).
Storyboard for Integrated Scheduling
Brainstorming Sketches
Features of this solution include:
Allow new patients to schedule first-time appointments online (without calling) at the Husky Health Center
Contactless Scheduling
Use information on vaccine side effects to schedule vaccine appointments that block out extra time for recovery
Side Effect Information
Use location information and travel information (by car, bus, etc.) to make transportation suggestions based on the user’s schedule
Transportation Help
Inform the user of the predicted insurance coverage for specific appointments before the user attends an appointment
Insurance Information
Allow new patients to schedule first-time appointments online (without calling) at the Husky Health Center
Easy Scheduling
Calculate the cost of a specific service with the user's insurance coverage
Cost Estimates
Features of this solution include:
Jordan needs to make an appointment with a new provider at Hall Health
Jordan starts a chat to schedule an appointment
HuskyCare uses MyUW to determine available appointment availability based on Jordan’s course schedule
Jordan can get back to studying knowing that he was able to quickly set up his appointment
The chatbot gives Jordan an estimated copay based on his insurance information
Jordan decides to wait on the phone, but gives up after 15 minutes
Jordan remembers he downloaded HuskyCare, which has a chatbot feature to assist with scheduling his appointments
Storyboard for Appointment Chatbot
Allow users to pay for their prescriptions in the app before they arrive at the pharmacy/without having to be at the lockers
Reduce Pharmacy Time
Notify the user via the pharmacy app when their prescription is filled and again when it is placed in a locker
User Notifications
Communicate to the user that lockers are full and they will have to wait in line to talk to a pharmacist
User Communication
Features of this solution include:
Storyboard for Appointment Chatbot
NEXT PHASE: IMPLEMENTATION
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